Junior System Engineer

Your Duties & Activities

• Monitor and analyze our systems
• Troubleshoot and resolve server, network and software issues
• Advise and work closely with other departments for collaborating IT incidents and projects
• Provide remote troubleshooting solutions for application
• Analyze complex systems, identify and troubleshoot variety of problems
• Develop and implement logical conclusions and effective solutions
• Provide timely response to all incidents, outages and performance alerts
• Categorize issues for escalation to appropriate technical/operational/development teams
• Train other staff and stakeholders on technical issues as needed
• Use a ticketing system to document and create all incoming Incident and Service Requests
• Contribute in creating general knowledge base
• Monitor production applications, servers and network using a combination of monitoring tools

The work hours for this position are based on a 24/7 shift schedule.
Our offices are located in New Belgrade.

Qualifications & Experience

• Advanced technical skills on Windows Server OS, SQL, cloud and web platforms;
• Understanding of database structure with the ability to enter, manipulate, and report data;
• Basic experience with monitoring tools like: RabbitMQ, Redis, NGINX, Azure App Insights, SQL Server;
• Network and troubleshooting skills;
• IT Security related skills (AV, encryption, firewall, etc.);
• Ability and willingness to easily adapt to and learn new technologies;
• Ability to prioritize;
• Good written and spoken English;
• Previous experience working in a similar working shifts environment would be considered as a plus