Works in team of people dedicated to support production environment and support testing of new versions of applications
Closely collaborates with other teams including domain experts, testing team and business line to be able to adequately resolve raised service tickets
Participate in troubleshooting and triaging of issues reported by clients to drive towards root cause identification and final resolution
Supports release and deployment process in the Bank through activities in IT Operations team
Responsible for the execution of set of activities related to the operation, maintenance, troubleshooting and support of IT services and applications in order to support the business line
Develops new services and applications to improve IT services and support
Keeps knowledgebase updated
Compiles and executes all operational and administrative reporting to line management
For the good start, you will need:
Willingness to learn about systems, architecture and services in banking sector
To be able to do troubleshooting and find solutions using knowledge available in knowledgebase
Fluent in English
Good planning and organizational skills
Ability to work under pressure and meet tight deadlines
Experience in banking and IT will be considered as advantage
University degree in the field of IT is advantage
Knowledge of SQL, HTML, .NET or Java will be considered as advantage
Knowledge of Asseco CORE system is advantage
You will enjoy:
Working in comfortable and functionally equipped working space
Attractive salary package including benefits such as company phone and number with unlimited internet and annual health check
Friendly and dynamic team who will support you from the beginning
Be part of a highly competent and collaborative environment
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