Installation Specialist - English language

M Plus Serbia d.o.o.

Beograd | Hibrid

online intervju

31.07.2024.

Oglas dostupan i studentima

Windows Hardware junior

WE'RE HIRING!

Installation Specialist - English language

M Plus Serbia is a Business Process Outsourcing company, and Customer Care is our core. Individual dedication, team expertise, and passion involved in each interaction with clients and customers represent our commitment to reliable service delivery.

Are you passionate about technology and problem-solving? Would you describe yourself as a tech-savvy professional with a talent for troubleshooting and providing exceptional service to clients? If this sounds about right, this opportunity for an Installation Specialist position might just be a fit for you! While providing quality Level II technical support and presenting ideas in user-friendly language, your main duties would be: Working in high call volume Helpdesk environment supporting clients regarding any installation of equipment. Talking customers through problem-solving and installation processes Taking ownership in resolving all escalated problems from Level I Support Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement and customer satisfaction Allocating workload, assisting new employees and providing feedback for improvement Coordinating with PMO until project conclusion. Forming a project team, conducting project team meetings, owning meeting minutes and risk/issue documentation and resolution. Conducting service audits What we expect from you: Minimum high school diploma Preferably a technical degree in Computer science or intermediate level of IT knowledge Knowledge of network and network systems Fluency in speaking and writing of English language Advanced knowledge level of Windows OS Ability to troubleshoot hardware and software issues Analytical and problem-solving attitude Exceptional customer service orientation and team spirit Willingness to work flexible shifts (7/24 operations that include weekend support) What you will get from us: Hybrid model of work Opportunity to develop skills through organized training Work in a large, international team Work in modernly equipped offices located in the heart of the business centre in New Belgrade Advancement opportunities/Career development Possibility of conversion to a contract with a client with all of the benefits included If you want to give yourself a try in the new role, apply with your CV in English and join us! Only shortlisted candidates will be contacted. Good luck!