In-house IT Support Specialist

xSource doo is seeking a dedicated and skilled In-House IT Support Specialist to join our accounting practice. This role is crucial in ensuring the seamless operation of our IT systems and providing technical support to a team of 30 accountants who primarily utilize cloud-based solutions. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a proactive approach to managing technology within the organization.

Key Responsibilities:

• Provide day-to-day technical support to a team of 30 accountants, addressing hardware, software, and network issues.
• Manage and maintain cloud-based solutions, including accounting software, data storage, and other business applications.
• Troubleshoot and resolve technical problems related to internet connection, desktops, laptops, printers, and other office equipment.
• Monitor and maintain the IT infrastructure, ensuring optimal performance and security.
• Help with onboarding/offboarding procedures.
• Organise users across our systems (VPN assistance, remote work)
• As needed, assist with the setup, configuration, and deployment of new hardware and software.
• Implement and maintain security protocols to protect company data and ensure compliance with industry standards.
• Conduct regular system audits and updates to ensure all software and hardware are current.
• Provide training and support to staff on IT best practices and the use of new technologies.
• Liaise with external vendors and service providers to resolve issues and manage contracts.
• Review IT monthly services and subscriptions and deactivate accounts.

Qualifications:

• A bachelor’s degree in information technology, computer science, or a related field is preferred.
• Strong command of the English language, both verbal and written.
• An approachable, adaptable, and curious individual. 
• Proven experience as an IT Support Specialist or similar role, preferably within an accounting or professional services environment.
• Strong knowledge of cloud-based solutions and applications, such as Microsoft Office 365, Fresh Desk, Xero, Slack, etc.
• Excellent troubleshooting and problem-solving skills.
• Experience with network management and security protocols.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) certifications are a plus.

Benefits:

• Competitive salary and benefits package.
• Recognition and appreciation.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

How to Apply:

Interested candidates are invited to submit their resumes and cover letter in English.

xSource doo is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest, but only those selected for an interview will be contacted.