Join us and become our IT Support Specialist! We are looking for an experienced and motivated colleague who is eager to provide technical assistance to our Belgrade office.
In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing users' work experience. You will also be required to advise on IT equipment management. We run a fast-paced but casual office in a supportive and collaborative environment. As a member of our team, you will wear lots of hats and gain plenty of valuable experience.
Your day-to-day tasks and responsibilities:
- Provide technical support for both hardware and software issues that our users encounter
- Organize equipment leasing/asset lifecycle/hardware support
- Manage the configuration and operation of employee-based computers, operating systems, and applications
- Install and test computer-related equipment/provision and wipe computer hardware
- Manage information assets and equipment database and asset ownership
- Contribute to the decision-making process
- Organize and take responsibility for local IT operations
- Participate in different IT projects (including services integration/migration)
- Participate in system & service monitoring daily and help to solve usability concerns
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Participate in physical office/access security system management
You are a great fit if you have:
- 3+ years of experience in a similar position
- Experience in network connectivity and security technology
- Knowledge about various malware and protection systems
- Prior experience working with Office365 application
- Hardware knowledge, and maintenance
- Fluency in English
- Routine & stress tolerance
- You love learning new things, and you are eager to share your knowledge with others
- You are ready to act independently, and at the same time, you are not afraid to ask for help
- Linux/Windows experience is a must
Extra points if you have:
- Experience as IT Support Specialist in a bigger company (200+ employees).
- macOS experience/knowledge.
- Associate or higher degree in a related field.
- Courses passed in a related field.
- Prior experience working with Atlassian tools.
We offer:
- First-hand experience in building high-impact solutions
- Work in an international team of experts
- 1 day per month for self-learning, external and internal trainings, a mentorship program, and strong 1:1 culture
- Flexible working hours and remote work
- FitPass membership and office yoga classes
- Premium private health insurance for you and your family, psychological counselling
- Cozy offices with parking, free drinks and fruits
