Our Client is a company dedicated to provide to their clients high-quality service in business development and customer service. They aim to provide timely, efficient, workable and mutually acceptable solutions.
For strengthening their operations in Serbia, we are looking for an: IT Support/Part time
As an IT support role, you would resolve user problems by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software.
You will also participate in technical research and development to enable continuing innovation within the infrastructure. This position ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and enabling smooth running of the business process.
Requirements:
- Some experience in maintenance, system administration and technical support to the users
- Skills in Windows 7/10 environment regarding installation and maintenance, remote management, backups
Knowledge of MS Office 2007/2013/2016/ Microsoft 365, Adobe Reader/Acrobat and other products for user support
- Knowledge of PC hardware, ability to determine and troubleshoot a hardware failure
- Ability to troubleshoot remotely end users using RDP or Teamviewer
- Knowledge of CRM applications (SuiteCRM, SugarCRM)
- Working in night shift 12AM-5AM (Part time plus one hour)
Bonus skills:
- Networking and security (Ubiquity devices), Windows Server 2008/2016 environment
- VOIP (3CX and Elastix), Linux knowledge, PHP and MySQL knowledge
- Maintaining, setting up and troubleshooting remote network services such as Noah, Fitting Wizard application
Personal Attributes:
- Good communication skills and patience
- Ability to indulge self-learning and improving skills as new technology arrives
- Ability to prioritize and work under a tight schedule and night shifts
- Ability to maintain complete confidentiality
Benefits:
- We will drive your enthusiasm for the job role and your desire to make your mark and you could benefit even more with another opportunities
- We will induce your personal qualities, such as your drive and willingness to learn and to develop.
- We are organizing the company teambuilding activities several times anually where we enjoy time getting to know each other and share experience that we have
- Quarterly bonuses depending on goals and achieved status.
- Great team members, ability to work remotely or from the office
If you are interested in this opportunity, please send us your CV and cover letter in English. All interviews will be done online or within the office space environment. It depends how we agree to do it with the candidates themselves.