IT Specialist

About Us

LC Waikiki Retail Company is a leading fashion retail company with a turnover of $ 3 billion. LC Waikiki’s journey started in France in 1988, continuing after 1997 as a Turkish brand under the umbrella of LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.

Today LC Waikiki trades in around 1160 stores in 52 countries, with the company’s philosophy that “Everyone Deserves to Dress Well” enabling people to enjoy accessible fashion through quality products at affordable prices.

There are nearly 3000 people working at LC Waikiki’s corporate office, more than 53,000 people in Turkey and abroad.

LC Waikiki aims to be one of the 3 most successful ready-made clothing brands in Europe by 2023.

At LC Waikiki, our values being virtuous, achieving together, extensive expertise, being customer-oriented, challenging the difficulties.

So, if you ready to dynamism and want to grow with challenges, come and join us! 

• We Crown Our Successes with Awards 
• We ranked 1st in “Young People’s Most Desired Retail Company to Work at” by the Youthall Youth Awards 2021.
• 1st in “The Biggest Retail Companies According to Square Meter Abroad”
• We ranked 1st in Women Employee Friendly & Women Manager Friendly
• Companies in Capital Women Friendly Companies Survey 2020.
• We received The Most Reputable Brand of the Year – Turkey Award by The One Awards in 2020.

With Us, You Will Be Responsible

• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

The Candidate We Are Looking For

• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus
• Fluent in English (both written and verbal)
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication

 What LC Waikiki Offers to You

• Opportunity to take responsibility in one of the fastest growing companies of the retail.
• Open communication, teamwork and strong company culture. An organization that greatly values teamwork, development, and innovation.

If you have no objection to the items listed in the document, we will consider that you agree with what is stated in it.