Position Summary
The IT Specialist is responsible for managing and maintaining desktop software, hardware, office infrastructure, and on-premise services while ensuring Service Desk requests are resolved in a timely manner. The IT Specialist will serve as a resource to employees and will work collaboratively with other IT experts to provide exceptional IT customer service.
Responsibilities
- Serving as the initial point of contact to support users’ requests, analyse problems and escalate issues when necessary
- Adjustments, configuration, and maintenance on already existing Windows server environment
- Deploy and support laptops, desktops, tablets, printers, and network connections
- Track and document IT hardware and software inventory
- Document IT procedures and write knowledge base articles
Requirements
- 3+ years of hands-on experience in providing excellent customer service and technical support
- Bachelor’s degree or certificate in computer related discipline or the equivalent experience
- Good knowledge of Microsoft infrastructure based on Windows Server
- Good knowledge of Microsoft application portfolio
- Proven knowledge in protection of Backend Services (e.g. Active Directory, Microsoft Exchange, DNS)
- Excellent phone, email skills and deskside etiquette
- Excellent verbal and written communication skills
- Experience in tracking and documenting issues via a helpdesk system
- Proven ability to investigate and analyse information to derive solutions to problems
- Excellent time management and attention to detail
Technologies
MS Windows server, Active Directory, PowerShell, SharePoint, MS Exchange, MS Skype for Business, VMware, Veeam backup & Replication, Palo Alto Firewall, Symantec (SESC), Jira
Company offers
- Long term, full-time employment in office in Belgrade
- Growth potential
- Opportunity to be part of a highly talented, professional and friendly team in a dynamic working environment
- The ability to use cutting edge technologies
- Excellent working conditions and equipment
- Further professional development
- All benefits paid pursuant to relevant Serbian laws
- Social activities and very friendly working environment
- Modern working environment to help you be productive and have fun
- Great working atmosphere