One of the largest investors in Serbia, a systemic and responsible bank, operational more then 15 years on the market, due to the intensive activities, is opening the following position:

IT Service Desk Supervisor

Belgrade

Main responsibilities:

• Strategic and day-to-day management of all aspects of Service Desk operations (according to ITIL)
• Organizing first line support for all systems used inside the bank
• Escalation to second line support and follow up of all reported problems
• Status reporting for ongoing issues, projects, weekly and monthly reports related to system monitoring
• Communicating with Vendors and assisting them in production issues troubleshooting for core banking applications
• Reviewing patches and scripts provided from Vendors and approving them for further UAT testing or Production environment promotions
• Organizing bug fixes and projects roll outs (Creating High Level plans)
• Organizing readiness tests on Production environments
• Advising about testing scenarios that should be used on readiness tests
• User access rights management
• Change management

Requirements:

• At least 3 year experience
• University Degree in Computer Science, Informatics and Electronics
• Knowledge of SQL Structured Query Language is an advantage
• Knowledge of ITIL framework is an advantage
• Team leader skills
• Positive orientation and personal motivation

We are offering:

• Development opportunities and continuous education
• Challenging and friendly working environment
• Team Building

If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality.

www.eurobank.rs

Deadline for applications: 08.10.2019.