IT Process Analyst

We power the payments that bring businesses and consumers together!

Job responsibilities:

• IT process ownership and related administration
• Requirement specification for process areas
• Tool selection, gap analysis and decision preparation
• Maintenance of current toolset
• Implementation of new tools into process management
• Tools application level ownership and customization activities
• Regular process maturity measurement and reporting
• Driving and coordinating IT initiatives

Requirements:

• College or University degree in IT, process related field or equivalent work experience
• Fluent English knowledge, full professional comprehension
• Good general understanding of IT technologies
• Experience in incident management, change management
• At least 2 years of experience in ITIL based process development
• Capability to present, teach processes
• Excellent communication and Analytical skills
• Structured, Organized
• Open minded, Self- motivated learner

Advantages:

• ITIL/ISO 20000 certification
• Hands on experience of ITIL based management tool implementation
• Project Management experience
• Process educational experience
• Bankcard transaction processing experience