IT Operations Lead

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. At Bosch, we develop, examine and enhance new systems, components and technologies. Our aim is simple – improving lives. Bosch has been present in Serbia since 1991. Today, Bosch in Serbia is active in three of the company’s business sectors: Mobility Solutions, Consumer Goods, and Energy and Building Technology. The central areas at our Belgrade location develop and support the company's medium and long-term strategy, thus promoting a sustainable growth.

About role: We are searching for new team member in our global business solution team which together with us will have opportunity to consult and develop B2C and B2B eCommerce landscape for our Power tools division. You will be part of big and experienced team, and you will be front face to our internal customers. Together with IT development lead, IT Solution Architect, and our Solution manager you will work on B2C&B2B ecosystem that will support Power Tools online business.

About team in Serbia: We are part of the Global Corporate IT Delivery division. On our location in Serbia, we are constantly growing and supporting Bosch in AIoT development and digital transformation. At this moment we have around 80 software engineers, project managers, agile master, and quality assurance engineers of different profiles. If you decided to join us, you will have a chance to work on new and exciting projects in the years to come. Key-value of Bosch and our team is work-life balance (family comes first) and we strive to offer opportunity, responsibility, and perspective in terms of career development.

Job Description

► Participate in IT Product/Solution release planning. Oversee impact of IT Product or Service changes and derive respective measures. This includes release planning, versioning, patches, changes of Solution, IT Products and Services

► Manage escalations as problem owner for all “run” aspects in the lifecycle of the IT-Solutions. Acts as "caretaker" for all end-2-end operation issues arising in the respective GE

► Takes responsibility for maintaining required operational documentation (ITOM, SLA, CMDB, etc.)

► Suggests and promotes service and quality improvements on an ongoing basis to continually improve quality and customer satisfaction for the IT-Solutions and Products

► Communicates proactively with business counterparts (GE and CESUM) to provide information on downtimes, maintenance windows, service improvement plans etc.

► Secures transition, integration, and deployment of new or changed IT Product/Solution into existing Business Unit landscape. Close Integration of Support and design & build activities: Decides on the appropriate integration scenario and adjusts the scenario if required, considering requirements from SRE

► Own the running interface in our solution landscape and take care

► Provides regular reports on IT-Product/Solution performance and availability

► SLM: Configures, monitors, operates, maintains, and continuously improves the IT Product/Solution according to the agreed service and operational targets. (Without definition and negotiation)

Qualifications

► Expert knowledge of ITIL processes (Incident-, Problem-, Asset-, Crisis-, Service-, Change-Management, etc.

► Strong technical knowledge in application and infrastructure especially within the focus area of his/her IT solution

► Good analytical and problem-solving skills

► Proactive communication skills

► Good understanding of performance metrics (KPIs, SLAs, OLAs) and business needs

► Experience and good understanding of project execution regarding operational topics

► Expertise for Service Level Management Process

Create and maintain Vehicle Data (vehicle-/engine types, production country, etc.) in Marketing Data Warehouse Expert System (FAS) based on SAP ►Collect and maintain information about the specific vehicle manufacturer's products used in vehicles (original equipment) ►Allocate Bosch products to original equipment part numbers and vehicles based on cross reference data

►Constantly optimize Marketing Data Warehouse System ►Constantly check and maintain data quality level of the Marketing Data Warehouse Syste

Additional Information

Make it happen.

If you believe you are the right candidate, please send your CV in English using Apply button.
Only shortlisted candidates will be contacted. www.bosch.rs/karijera