IT Help Desk Support Specialist (Southern Europe)

PharmaSwiss

Beograd

06.07.2022.

intermediate

Summary of position

Countries in scope: Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Latvia, Lithuania, Macedonia, Montenegro, Romania, Serbia, Slovenia, Turkey
Provide first and second level contact and convey resolutions to customer issues (Bausch Health corporation employees, contractors, business partners employees) - over 800 users
Provide support on site or with a remote support tool, walk customers through problem solving process
Management of operating systems and applications on workstations (performing installations and updating operating systems and applications, securing workstations)
Physical management of user computer equipment (desktops, laptops, tablets, printers, monitors, IP phones and other peripheral equipment)
Management of fixed and low-value assets
Purchase of IT equipment and services according to the applicable procedures
Administration of systems in IT infrastructure: Active Directory (user, group and computer management) and Intune (management of mobile devices and computers)
Helping the infrastructure team in the installation of network and server equipment
Administration of software licenses
Providing training to users on the use of computer equipment
Update customer data and produce activity reports
Utilize excellent customer service skills and exceed customers’ expectations
Track, route and redirect problems to correct resources
Ensure proper recording, ticketing, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Project Delivery for supported site to agreed dates
Customer (Business) periodical satisfaction surveys