IT Help Desk Analyst

Seven Bridges

Beograd

25.03.2020.

Jira Confluence intermediate

We are looking for an:

IT Help Desk Analyst

Belgrade

Seven Bridges is connecting the world’s biomedical information to accelerate research and improve health. We are collaborating with a wide variety of distinguished pharmaceutical, health-care, and academic partners. A central part of our mission is to help these partners investigate and treat all kinds of genetic disorders.

At Seven Bridges we are building the most advanced cloud computing platform for genomics data analysis. Our team and product enables scientists to analyze genomic data faster and more efficiently than ever, so they can focus on making progress in genomics and personalized medicine.

The IT Help Desk Analyst will be a member of the information technology team, reporting to the Head of Information Security department. The successful candidate will bring expertise in IT Laptop Support, IT Procurement, Troubleshooting Laptop and Software Issues, Networking, Facilities, IT Tooling and Implementation. The successful candidate must excel at providing excellent support to Seven Bridges employees in a fast paced environment. This role requires the right blend of technical and non-technical skills, and will be working across the Seven Bridges global organization. The IT Help Desk Analyst will be working closely with an information security and compliance team, and will get exposure to security event monitoring, security incident response, compliance, and security engineering.

Responsibilities:

IT Helpdesk and ticketing system
Troubleshooting laptop, software, and printer issues
Build Laptops from images with Seven Bridges approved software
Perform user access administration for business systems
Google Suite (G-Suite) management
Resolve conference room audio / visual issues
Lead the implementation of tooling and technology on end point devices
Install and maintain office Wi-fi and networking equipment
Build and maintain laptop standard images
Physical security for global office locations
Build IT helpdesk documentation, and process
Support IT budgeting
Work closely with the security team on monitoring security including anti-virus, endpoint security, backup, and mobile device management
Assist new employees with technology setup and questions
Remote help desk administration
Training employees how to use various technology around the office
Single-Sign on configuration and implementation
Travel 10%, including global office locations

Qualifications:

1+ years experience in IT Helpdesk, Security, Technology
Growth stage technology company experience preferred
Strong written and verbal communication skills
Leadership, teamwork and customer service skills
Organized, detail-oriented, trustworthy, willing to speak up, proactive, persuasive
Demonstrated integrity within a professional environment

Technology:

Identity and access management (I&AM) experience
Atlassian Suite - JIRA & Confluence
G-Suite business applications (docs, sheets, slides, etc)

Extra Credit:

Bachelor’s degree in Computer Science, Information Systems, or related field.
Familiarity with the command line interface of multiple operating systems – Windows, macOS, Linux, etc.
Understanding of scripting languages to include the following – python, shell, ruby, perl
Corporate IT / Help desk
Docker, Ansible, Kubernetes
Exposure to security technologies such as IDS, Firewalls, Anti-virus, SIEM, WAF, etc.
Amazon Web Services (AWS) and Google Cloud Platform (GCP)
A sense of humor

We value our team more than anything else. We like to learn from each other and share knowledge. Our engineering team is built upon a culture of initiative and openness, where we embrace open discussion about potential technical solutions and genuine curiosity. We value expertise, integrity, accountability, and patience.

If you would like to work with us and help us build the next generation of genomics and be part of our team, please send us your resume/CV and a cover letter.

Thank you for your interest in Seven Bridges!