ISP Data Analyst

Hyperoptic Ltd

2.5

Beograd

26.07.2022.

SQL intermediate

Competitive salary plus bonus
25 days' paid holiday increasing each year
Extra day off for your birthday
Private medical insurance
Massages in the office
Sweet Tuesdays
Team sports activities
Recruitment referral bonus
Bring your dog to work
Enhanced pay for new parents

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fiber ‘gold standard' with hyperfast speed, reliability, and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 500 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for an ISP Data Analyst who shares these values. Does this sound like you?

Summary of key responsibilities/deliverables

The ISP is responsible for delivering customer and revenue growth, Subscribers, Churn, ARPU, Penetration and Revenue are amongst its lead KPIs. The ISP Analytics team is responsible for organization & presentation of operational data and the identification of insights to support ISP's Monthly Board Reporting.

Reporting into ISP Analytics Manager, the ISP Data Analyst will work closely with ISP and Data Engineering teams on data quality, availability, consistency, while delivering regular reporting and ad hoc analysis requests.

What will you be doing?

Develop timely and accurate reporting
Maintain reporting and manage deadlines for reporting modifications
Provide guidance for ISP strategy and planning with in-depth data analysis
Clearly communicate analysis driven conclusions and learnings with stakeholders
Drive quality in data collected and used for reporting and analysis
Initiate BI developments that will support ISP planning and strategy execution
Creation and maintenance of automated Tableau dashboards
Maintenance of appropriate parts of Analytics Roadmap

What are we looking for?

Bachelor's degree (technical or finance university) or relevant experience
Advanced user of MS Office (Excel, Word, PowerPoint…) with expert knowledge of Excel
Experience with relational databases and SQL
Ability to gather and understand complex requirements
Experience with BI tools (Tableau preferably)
Strong problem-solving skills
Fluent in written and spoken English

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.