Hosting Service Administrator

About Mainstream

Mainstream is the leading cloud provider in the region, with a network of over 8 data centers across Southeast Europe.With the largest team of cloud experts in the Balkans, Mainstream provides support to clients in all stages of cloud transformation, from assessment of readiness to move to the cloud and development of a cloud strategy to migration, management and optimization of public, hybrid and multi-cloud environments.

Partnerships with global cloud leaders such as Amazon Web Services and Microsoft Azure, as well as the regional Mainstream Cloud platform, provide a wide choice of cloud solutions that, combined with the certifications and collective experience of the Mainstream teams, strengthen the business of regional and foreign companies. Over the years, Mainstream has built a reputation as a cloud partner that "unlocks new business opportunities through technology" and has earned the trust of over 300 clients.

Are you a detail-oriented and responsible individual with a knack for financial operations and a proactive approach to client communication? We're looking for a Hosting Service Administrator who will be the vital link between our company and our clients, with a strong focus on financial tasks, while also supporting technical operations related to hosting services.

If you are someone with strong analytical skills and experience in working with clients, this is the opportunity for you!

Key Responsibilities

Financial Tasks:

• Invoicing for specific and key services.
• Control and creation of invoices and pro forma invoices.
• Reconciliation of financial status for clients (monitoring statements and payments).
• Sending reminders to debtors and tracking suspensions.
• Reconciling statements.
• Preparing analyses and reports.
• Controlling the input and calculation of actions and discounts.
• Coordinating financial documents via email and communicating with clients (phone and ticketing)

Technical Support:

• Processing orders for new users (cloud, cPanel shared hosting, etc.).
• Domain registration, changes to name servers, and updates of domain WHOIS information.
• Domain transfers (in and out), monitoring expiration of existing domains, domain renewal, and resolving issues related to non-renewal.
• Creating new hosting accounts and modifying existing hosting plans (changing passwords, email addresses, etc.).
• Changing hosting plans (upgrade/downgrade).
• Assisting with migration from one hosting system to another.
• Freeing up space on servers from long-suspended services.
• Identifying issues and forwarding them to the relevant departments.

Job requirements

• High school education, preferably with experience in finance or IT support.
• Experience in finance, accounting, or admin roles is a plus, especially with client contact. Good computer skills are also desirable.
• Experience in customer communication (phone, email, ticketing system).
• Strong organizational and analytical skills.
• Ability to work in a dynamic environment and as part of a team.

What We Offer:

• Work in a dynamic team where new ideas and open communication are highly valued.
• High potential for personal and professional development within the company.
• Continuous training through mentoring programs, internal and external training, and certifications.
• Flexibility to combine remote work with office work.
• A range of benefits including private health insurance.
• Work in a modern space in an attractive location.

If you see yourself in this description and are ready to work in a dynamic and supportive environment, apply now and become a part of our team!