Help Desk Team Lead

enjoy.ing software engineering d.o.o.

Beograd

05.03.2020.

Windows Hardware senior

enjoy.ing is a Swiss based engineering company, with headquarters in Zurich, gathering internationally experienced teams of engineers in Belgrade, Niš and Kragujevac.

We enjoy software engineering! Do you?

If you are looking for creative and challenging international projects, excellent working conditions, training and development opportunities, pure professionalism with a handful of positive spirit and…

You are a team player with open and friendly personality and would like to work as:

Help Desk Team Lead

You will:

Provide support to all employees regarding IT issues
Maintain local infrastructure (work stations, printers, conference rooms, computer network)
Work on local infrastructure and services improvement
Organize Help Desk team in order to achieve better respond to user requirements, ensure proper follow-up with minimal work downtime
Be responsible for all IT inventory and procurement of IT consumables

Our offer:

A chance to be part of casual but highly professional international environment
Opportunity to learn from experienced colleagues, including internal knowledge sharing sessions
Competitive compensation depending on experience and skills
Private pension and medical insurance
Professional and soft skills trainings and education
Awesome referral fees
Sports, team buildings, conferences and events
Modern and cozy offices in New Belgrade, Niš and Kragujevac, cakes and fresh fruits…
Possibility to travel abroad
Work – life balanced schedule
Respect and support to your professional, family and personal goals

You have:

At least 5 years of experience in same or similar position preferably in larger systems (more than 100 employees)
In-depth knowledge of hardware and Client Operating Systems (MacOS / Windows 10)
Basic understanding of networks and common network protocols
Experience working in Active Directory and Office365 environments
Some experience with ITL framework would be advantage
Experience with MDM solutions would be advantage
Experience in leading the team would be a plus
Proactive approach and willingness to share and implement innovative practices
Open and friendly personality
Ability to coach team members and help them to determine correct workload priorities
Excellent communication skills and ability to develop and maintain productive relationships with colleagues
Very good spoken and written English skills