Oglasi za posao Help Desk Specialist - Russian language
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Help Desk Specialist - Russian language

Trizma d.o.o.

Beograd

online intervju

18.08.2022.

Are you proud of your Russian language communication as well as problem-solving skills? Would you describe yourself as a tech-savvy person with the ability to absorb and retain information quickly? If so, you would be a perfect fit for our Help Desk Specialist position!

While providing quality technical support and presenting ideas in user-friendly language, your main duties would be:

  • Talking customers through basic problem-solving processes
  • Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
  • Troubleshooting undocumented problems
  • Allocating workload, assisting new employees and providing feedback for improvement
  • Understanding the end to end processes that underpin quality customer service
  • Conducting service audits

What we expect from you:

  • High school diploma
  • Fluency in speaking and writing of Russian language
  • Intermediate knowledge of English language
  • Advanced knowledge level of Windows OS
  • Ability to troubleshoot hardware and software issues
  • Technical degree in Computer science or higher level of IT knowledge is preferred
  • Experience in some of the following fields is preferred: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
  • Analytical and problem-solving attitude
  • Exceptional customer service orientation and team spirit
  • Wilingness to work flexible shifts

What you will get from us:

  • Remote or hybrid model of work
  • Competitive and regular earnings
  • Opportunity to develop skills through paid training
  • Work in a large, international team
  • Advancement opportunities/Career development

There is no need for previous experience, as long as you are ready to learn and have fun during that process!

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Upoznaj kompaniju Trizma d.o.o.

O Kompaniji Iskustva Poslovi Plate

Trizma Smart Sourcing je vodeća BPTO kompanija u Srbiji. Svojim kvalitetnim uslugama i fleksibilnim pristupom, Trizma se razvija na tržištu kao kompanija koja je pouzdan partner svojim klijentima, prepoznatljiva po kvalitetu usluga. Misija im je da na brz, jednostavan i inovativan način podrže klijente da unaprede svoje poslovanje korišćenjem njihovih usluga. Trizma je osnovana 2002. godine kao prvi samostalan call centar u Srbiji, koji je, radeći sa bankama, osiguravajućim društvima, vladinim organizacijama, maloprodajnim objektima, bio fokusiran na što efikasnije vođenje njihovih kontakata sa najboljim kvalitetom komunikacije. Od pionira industrije Kontakt centra u Srbiji Trizma se razvila u kompaniju koja trenutno opslužuje 40 klijenata sa 3 kontinenta, 24 sata na dan, koristeći 14 jezika. Postali su kontakt centar sposoban da kontaktira 4 korisnika u sekundi ili da kontaktira čitavu populaciju Srbije za 4 meseca.

Iskustvo o radu u ovoj kompaniji je arhivirano jer je starije od 2 godine.

Prosečna neto plata

650

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