Help Desk Specialist (German Speaking)

MG Group is seeking a German-speaking Help Desk Specialist on behalf of our client. This is an exciting opportunity for a motivated individual to join a dynamic team in a beginner-level position. The role involves providing technical support and assistance to our client’s customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:

• Customer Support: Provide technical support to customers via phone, email, and chat in German.
• Issue Resolution: Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
• Documentation: Accurately document customer interactions and solutions in the help desk system.
• Collaboration: Work closely with other team members and escalate complex issues to higher-level support when necessary.
• Customer Satisfaction: Ensure a high level of customer satisfaction by providing timely and effective solutions.

Requirements:

• Language Skills: Fluency in German (both written and spoken) is mandatory.
• Technical Knowledge: A basic understanding of technical concepts is required. However, comprehensive training will be provided, and a solid technical background is not a necessity.
• Communication Skills: Excellent communication and interpersonal skills.
• Problem-Solving Skills: Strong analytical and problem-solving abilities.
• Flexibility: Willingness to work in rotating shifts (two shifts).
• Customer Focus: A strong desire to help others and deliver top-notch customer service.

What We Offer:

• Training: Comprehensive training to develop your technical skills and customer service abilities.
• Growth Opportunities: Potential for career advancement within the company.
• Supportive Environment: Work in a supportive and collaborative team environment.
• Competitive Salary: Competitive salary and benefits package.

If you are a proactive, German-speaking individual with a passion for helping others and an interest in technology, we encourage you to apply for this exciting opportunity.

MG Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.