Job listing has expired.

Global IT Service Manager

Stada IT Solutions

Beograd
Senior
02.05.2020.

STADA IT Solutions has been established with a goal to provide IT services to entire STADA Group Worldwide.

Job advertisement

Global IT Service Manager (f/m)

Belgrade

Your responsibilities will include:
Professional Tasks

Ownership of the IT Service Management processes

  • Responsible for the IT Process implementation and adoption according to the organization maturity level
  • Initiating and owning projects to implement new processes and/or improvements to existing ones, including the governance structure
  • Acting in a role of the Critical Incident Manager
  • Tracking and following relevant process KPI’s

Supporting, managing and optimizing internal service delivery readiness

  • Creating and management of IT Service Catalog and CMDB (Configuration Management Database)
  • Providing leadership to the staff and the virtual teams within the Service Management value streams
  • Working with the clients and IT Infrastructure teams to identify and manage service improvement activities
  • Responsible for defining and optimizing operational procedures and policies in IT Infrastructure Office
  • Responsible for defining and optimizing the interfaces and OLA’s between IT Infrastructure and other offices
  • Communicating the vision of ITIL process implementation across the organization

Relationship to the 3rd party vendors and partners and internal delivery teams

  • Responsible for the governance with IT Operation vendors in STADA markets, including defining Service Level Requirements towards them as well as to internal teams and following up on SLA execution
  • Running Service Management Meetings with Infrastructure Operation vendors

Relationship to the business (Organize day-to-day service delivery including):

  • Representing IT Infrastructure at Service Delivery meetings
  • Tracking, prioritizing and reporting on Demand requests and IT Infrastructure resource engagement on projects
  • Participating in projects where required and provide input into the design and development of systems and processes to meet business requirements
  • Maintaining strong customer relationship and managing customer feedback

Reporting on service delivery activities including:

  • Building service delivery reports and tracking relevant process KPIs
  • Creating other reports and presentations related to the area of responsibility
  • Being able to present in a clear and understandable way to different stakeholders

Participation in vendor selection processes

  • Creating RfP for selected initiatives and projects and providing technical recommendations and vendor selection support
  • Maintaining relationship with key vendors in the company’s IT Infrastructure portfolio
  • Ensuring involvement of external teams such as Security, Sourcing, Legal in RfP process

Financial management

  • Creating business case for the proposed IT Infrastructure improvement initiatives
  • Providing financial information for the annual budget; identify cost reductions / optimizations

Your qualifications:

  • Bachelor or Master Degree in Computer Science, Engineering or a related discipline with an information technology focus, or relevant experience within the industry
  • Minimum five years of experience in IT Service Management implementation projects, ITSM roles and IT team lead roles
  • Expert ITIL knowledge with experience in practice and ITIL certification
  • Experience in creating process documentation, guidelines and operational procedures
  • Experience in managing Service Delivery teams
  • Experience in IT contract negotiations and setting Service Level Requirements
  • Experience in project management is desirable
  • High degree of flexibility and ability to work with employees at all levels of the organization with diverse backgrounds
  • Good skills in reporting and follow-up
  • Presentation skills and communication to senior stakeholders, ability to balance the long-term "big picture" and short-term implications of decisions
  • Very good strategic, solution and cost-oriented thinking
  • Analytical in approach to problem solving with a focus on managing in a team environment with attention to results and with a sense of urgency
  • Strong desire to drive change, and ability to adapt to change quickly. Strong consulting skills (relevant/technical); recognized as a thought leader within the company
  • Relevant industry certifications are highly desirable
  • Fluent language skills English (additionally German is an advantage)

Deadline for applications: 02.05.2020.

Job listing has expired.

Upoznaj kompaniju Stada IT Solutions

  • STADA IT Solutions je firma vezana za Hemofarm koji je deo STADA Grupe od 2006. godine. Ovaj novi IT centar zajedničkih usluga se nalazi u Beogradu i Vršcu i odgovoran je za primenu i pružanje podrške svim SAP i Microsoft projektima u celokupnoj STADA Grupi širom sveta.

    Ukoliko izaberete STADA IT Solutions, imaćete priliku da učite od vodećih IT stručnjaka kroz savremeno poslovanje, fleksibilnost i inovativnost, etiku, poštovanje različitosti, dobru komunikaciju. Zaposleni u STADA IT Solutions neguju ove vrednosti za dobrobit svih ciljnih grupa. Dinamično globalno poslovanje zaposlenima pruža mogućnost profesionalnog i ličnog razvoja u različitim oblastima, i STADA IT Solutions nastoji da unapredi razvoj na sistematičan način kroz svakodnevnu formalnu i neformalnu edukaciju zaposlenih.


    Pogledaj profil kompanije
  • Prosečna ocena
    5.0
    na osnovu 2 recenzije
    Mogućnost napredovanja
    5.0
    Beneficije
    4.5
    Balans između karijere i privatnog života
    5.0
    Utisak o radu u kompaniji na poziciji SAP Master Data
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    timski rad dobri međuljudski odnosi mogućnost napredovanja internacionalno iskustvo

    Zamerke kompaniji:

    Nemam

  • Pozicija
    Prosečna neto zarada
    Min Max

    Software Developer
    1 plata
    3 EUR / satnica
    3 3

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