About us
At Siena we are revolutionizing the customer service industry with the world's first autonomous AI customer service agents. We are a remote-first startup that's passionate about enabling machines to engage in delightful and empathic conversations. Siena is the first of its kind, designed to work out-of-the-box to interact with customers across all channels from a single platform.
If you're excited about AI and the intersection of human-to-machine communications, and want to be part of a team who is driving innovation and making a real impact, then come join us in pushing the boundaries of AI and CX.
Some of our values
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Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds.
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Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating..
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Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better.
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Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it.
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Raise the Bar: We're not just meeting standards, we're aiming for setting them.
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Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks.
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Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it.
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Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators.
What you'll be doing:
As a full-stack engineer, you will develop projects end to end. Ownership is yours - take over new and existing product features.
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You'll contribute with ideas and constructive feedback to the product's development from the roadmap all the way to architecture.
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You'll develop and collaborate closely with the Product team to slice and dice scope and deliver piece by piece.
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Building products: 90% of time by building new software products, or improve existing features.
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Mentorship: you have the ability to mentor and lead other members about 10% of time if you have an appetence for it.
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Problem-solving: you unblock yourself and other team members when they hit a roadblock.
Join the team if you:
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4+ years engineering experience - ideally with NodeJS, Typescript & Express
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Are familiar with the AWS cloud system. (EKS, ECS, Fargate)
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Have experience working with Postgres
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Have experience with CI/CD (GitLab, Github, Jenkins or similar)
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You are product-focused and have the ability to build products by understanding the business and customers.
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You have the drive and focus to get challenging projects over the finish line while meeting deadlines.
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You love solving problems and writing elegant code.
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You are proud of your microservices architecture skills. But don't like to brag.
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You thrive in a fast-paced environment.
We're not aiming for expert levels in Node.js, but rather cross-language minded engineers that view and use stacks as problem-solving tools, not the solution.
Impress us even further:
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You have a high degree of technical knowledge around scaling systems.
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You have been in a startup from Seed to exit.
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You have experience working in remote teams.
Benefits
