We are looking for a Frontend Support Engineer for the product in the Fintech industry. The ideal candidate is resourceful. You can figure things out and learn quickly. You are detailed, but you are nice to people and you enjoy helping others.
Combining technical expertise with customer service to resolve questions and issues
Do not hesitate to take point on and handle escalations through to the end until a definite resolution is reached and presented to the merchant.
Responsible for organizing and keeping notes and progress about participated projects that are always available to present.
Participates in all department standups and meetings that are relevant to their role and side projects. Shares ideas for improvements and helps implement them.
Active & continued participates with the product team
Keeps API documentation up to date and makes improvements
Participates in all department standups and meetings that are relevant to their role and side projects.
Shares ideas for improvements and helps implement them.
Knowledge of templating languages such as Jinja or liquid or Mustache
Meticulous attention to detail
Ability to take direction, understand requirements, and be proactive in following up on tasks
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