As the Engineer - Engineering Operations, OTA, you will be responsible for supporting a global engineering operations team function that will maintain multi-cellular and multi-access connectivity to Rivian vehicles, thereby allowing robust connectivity and software updates for not only today’s adventures but tomorrow’s as well.
Specifically, this role will proactively monitor, triage, and support fleet management software spanning Over-the-Air (OTA) software updates, connectivity and telematics. Escalate issues to the appropriate internal/external team and/or carrier, and assist in the validation of new features/integrations that enable Rivian to execute on our core fleet software services.
This role is situated meaningfully within vehicle software engineering with cross-functional visibility and is a ground floor opportunity to revolutionize the connected car segment with an always connected vehicle that uploads thousands of signals every minute.
Responsibilities:
- Ensure robust connectivity for all consumer/commercial vehicles by proactively monitoring connectivity and anomalies across Rivian’s global fleet to remotely resolve issues.
- Assist in enabling and tracking OTA software update campaigns and processes across Rivian’s global fleet and promptly triage or resolve issues.
- Serve as a subject matter expert in regard to OTA on Rivian vehicles and provide education to internal Rivian teams support and diagnostics.
- Triage OTA escalations from factory, service centers, engineering, and customer engage centers.
- Perform data analysis and technical triage on OTAs across Rivian fleet by curating dashboards and automated solutions.
- Responsible for predicting, testing and validating connectivity, OTA and vehicle telematics solutions, end to end in partnership with Rivian Engineering, vendors, and network operators.
- Work cross-functionally with engineering, product, design to onboard new carriers and validate new OTA integrations/features prior to releasing to production.
- Proactively monitor, publish and communicate carrier network outages, known issues, service bulletins, and work with the appropriate resources to resolve carrier issues. Identify trending issues early and proactively escalate internally.
Qualifications:
- A bachelor's degree in computer science, software engineering, or another related field
- 3+ years working as technical engineer/escalation lead or network operations within the IoT, fleet management/ wireless/networking, or connected car/EV industries
- Experience with scripting in python, javascript, or similar languages
- Experience working with contemporary web API architectures such as REST or GraphQL
- Experience with high volume, automated data analysis
Experiencewith IoT solutions that involve complex OTA campaigns, fleet management software lifecycle management, API/network integrations with various cell carriers/connectivity management platforms, and eSIM providers
- Prior experience with testing methodologies and frameworks to assist with integration testing
- Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected
- Strong cross-functional experience with engineering, design and service/customer support
- Confidence and ability to lead troubleshooting and escalation efforts with internal teams and third party service providers
- Familiarity with various cellular & Wi-Fi technology components such as 4G/5G, Wi-Fi connectivity management, and Wi-Fi hotspot
