Job listing has expired.

Customer Support Technical Analyst

Euronet Services d.o.o.

Beograd
Intermediate
27.02.2021.

Job responsibilities:

Provide software application support specializing in a specific Euronet product line by assessing nature of customer problems, and tracking and reporting resolution of problem to customer.

  • Perform program coding necessary to produce a defined output by following specification using programming language.
  • Accurately set parameters, check system flow, identify and solve problems to configure a system according to specifications.
  • Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
  • Serve as first level escalation for customer issues.
  • Provide support for manager or department by composing correspondence, gathering requested information, and other administrative task.

Requirements (Knowledge, Skills and Abilities):

  • Knowledge of RPG, CL, or Java/SQL programming language
  • Knowledge of Microsoft Word and Excel
  • Ability to work and interact within a team environment as well as in a standalone environment
  • Strong communication and listening skills
  • Ability to plan and prioritize work
  • Ability to work independently and serve as customer advocate
  • Ability to perform administrative functions
  • Fluency in English both verbal and written

Preferred Knowledge, Skills and Abilities:

  • Knowledge of AS/400, iSeries platform and OS/400 operating system
  • Knowledge of ITM, Euronet software products
  • Knowledge of the banking environment including ATM processes, such as balancing, reporting and error resolution with a comprehension of the daily cycle
  • Knowledge of Card Processing, including debit and credit cards and/or electronic financial transactions
  • PCI DSS awareness
  • ITIL/ISO 20000 certificate

Education and Experience:

Bachelor’s Degree in Computer Science, Business, Accounting or a related academic field or 3 years comparable experience in either a banking environment, a programming environment or technical service oriented environment

We offer:

  • Working in dynamic international environment and participation in interesting projects
  • Stable employment with opportunities to develop and advance
  • Private health insurance
  • Team building and charity events participation

Working Conditions/Environment:

General office/home office environment. May require long hours and weekends with a second shift assignment. Will be required to handle after hour calls, provide support from home or remotely and participate in a beeper rotation.

If you feel you possess the skills listed above and you are interested in the job, please send your Curriculum Vitae in English electronically and visit our website at: www.euronetworldwide.com

Job listing has expired.

Upoznaj kompaniju Euronet Services d.o.o.

  • Euronet Worldwide je globalni lider u industriji obrade elektronske finansijske transakcije i platnog prometa. Naša kompanija omogućava plaćanja i obradu transakcija za finansijske institucije, trgovce, pružaoce usluga i individualne potrošače. Ove usluge obuhvataju ATM, POS i card outsourcing usluge, izdavanje kartica i prodajno sticanje usluga, softverska rešenja, transfer novca i servis za plaćanje računa, kao i elektronsku distribuciju za prepaid mobilne telefone. Mi smo treća po veličini globalna kompanija za transfer novca.


    Pogledaj profil kompanije
  • Prosečna ocena
    3.8
    na osnovu 5 recenzija
    Mogućnost napredovanja
    3.2
    Beneficije
    3.0
    Balans između karijere i privatnog života
    3.8
    Utisak o radu u kompaniji na poziciji Software Developer
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    - Odličan work/life balans - Prijateljska atmosfera, odličan odnos između kolega i nadređenih, svi su uvek spremni za pružanje pomoći - Zarada u skladu sa IT prosekom u Srbiji (bonus jednom godišnje) - Privatno zdravstveno osiguranje - 22 dana godišnjeg odmora - Stabilna kompanija - Neformalan kodeks oblačenja

    Zamerke kompaniji:

    - Zastarele tehnologije - Veoma slaba mogućnost napretka - Fiksno radno vreme - Loš menadžment (akcenat je na timu, ne gleda se individualni doprinos) - Nema code review-a (svako može da piše šta god i to niko ne reguliše, važno je samo "da radi", a ne kako radi) - Užasno razumevanje rada source control-a (nepostojanje adekvatnog okruženja za development, copy/paste jednog istog koda iznova i iznova) - Nepostojanje QA tima, tako da celokupno (on-click) testiranje pada na teret programera

  • Pozicija
    Prosečna neto zarada
    Min Max

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    2 plate
    1100 EUR / mesečno
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