Customer Service Web Application Engineer

Netconomy d.o.o.

Beograd

30.11.2022.

SQL Unix JavaScript CSS HTML Java intermediate

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As a leading expert for Digital Platform Building and Customer Experience Innovation, NETCONOMY is shaping the digital leadership of its clients. We help brands to build flexible and scalable digital platforms, with top-notch technologies by SAP, Google Cloud and Microsoft Azure. NETCONOMY has 20 years of experience and employs close to 500 professionals across Europe. By introducing and driving innovation initiatives around customer experience, we support clients on the road of expanding their core business in the digital world.

Customer Service Web Application Engineer (m/f/d)

Your job

You analyze various application requests and independently create solution approaches as part of the Customer Service Team
You are responsible for the seamless live operation of the client systems together with our Operations Team
You support our clients from different industries in 2nd and 3rd level support in order to take care of their complex web applications in the best possible way (incident management, application support, etc.)
You coordinate the incident management as first responder to our client's technical specialists as part of your on-call duty, and you support the analysis with the goal of finding a solution quickly (on-call duty: approx. 5 times a month from 06:00 am -10:00 pm)
You work closely with our internal Customer Experience Project Teams to guarantee the best possible customer care
You proactively expand the project specific documentation

YOUR SKILLS

You are technically versed and able to perform application analysis based on logs, with SQL or the Unix Console
You have a deep understanding of web technologies (HTML, CSS, Java, JavaScript...)
You have an ongoing or completed technical education
You are fluent in English (Level B2/C1), German is an advantage
You are a strong communicator - several years of experience in business customer management is an advantage
You are able to act calmly and professionally even in difficult customer situations and leave your comfort zone occasionally
You are curious, willing to learn and interested in analyzing problems and their causes in detail