Job Summary: This role works directly with the Senior DevOps Engineer and is responsible for providing application support, configuration, and ongoing maintenance for all Community environments. Ensures site stability, performance, and uptime, which drive key metrics including visits, registrations, participation, referrals and sales. Supports the technical aspects of code deployment across multiple environments throughout the development life-cycle.
Principal Responsibilities:
- Support all technical and operational aspects of Community production and pre-production environments at an application/configuration level.
- Support and maintain all DevOps activities and processes across all environments, including resolving build and environment issues, monitoring and resolving production issues, and implement improvements as directed by the Sr DevOps Engineer to existing processes
- Coordinate IT, development and vendor support to troubleshoot and provide timely resolution of application, performance, and system incidents, in all environments – primarily during non-US business hours, and as directed by the Sr DevOps Engineer
- Coordinate post-outage root cause analysis as directed by the Sr DevOps Engineer
- Gather and monitor metrics from multiple sources (application performance monitoring, file systems, application logs, etc.) for production stability assessment
- Maintain application support, environment, and technical documentation as directed.
Job Level Specifications:
- Experience working with Community platforms (Jive, Verint, Khoros)
- Experience working within Agile development methodologies
- Basic understanding of C# .Net frameworks
- Ability to work with teams distributed regionally
- Experience with edge caching (Akamai)
- Experience with analytics tools (Omniture)
- Experience with server monitoring tools (Dynatrace)
Work Experience:
- Typically 5+ years with bachelor's or equivalent.
Education and Certification(s):
- BA degree or comparable work experience
- Strong experience supporting high-availability websites
- Strong experience supporting Microsoft Azure Cloud applications
- Strong experience with Microsoft Azure DevOps processes
- Significant experience with databases – MS SQL
- Excellent written and verbal communication skills
- Demonstrable history of learning new technology
- Strong analytical and troubleshooting skills.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
