Cloud System Engineer - Fully Remote - Second shift

Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsū, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.

You will:

• Be able to work fully remotely
• Work with technology leaders such as Microsoft, AWS, Fortinet, etc.
• Work with talented, enthusiastic and diverse teams
• Have access to training and coaching to support your growing ambition
• Have your professional certifications paid for by the company
• Get the opportunity to receive a yearly performance bonus
• Get a permanent employment contract
• Get a private healthcare insurance package
• Have 24/7 access to a comfortable office in the center of Belgrade, with office refreshments, snacks, fruits and Friday happy-hour

We need you to:

• Provide support across our UK and US clients 
• Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting
• Monitor cloud and on-prem infrastructure for our hedge fund and asset manager clients
• Strive to improve day-to-day operations to reduce support to zero
• Operate client environments as well as our infrastructure
• Develop and implement automation tools

You have:

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs
• Experience working in a 1st line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications
• Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365 
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing
• Basic support of switches, routers, WAN, firewalls and proxies
• Experience working with support ticketing systems, documenting issues and resolutions
• A customer focus, with excellent customer service and communications skills

Great if you also have:

• Automation and scripting experience
• Public cloud certification
• A computer or IT-related degree

We are looking forward to receiving your resume. Our selection process consists of an interview with the HR manager in Belgrade and technical interviews with our experts. We give our best to make our selection process as quick and as transparent as possible, up to two weeks maximum.

Want to learn more about us?

Check out: https://www.portfoliobi.com/