Portfolio BI (PBI) empowers the most sophisticated buy-side firms to take control of their portfolio and operational data. Born from the merger with Hentsu, and backed by Credit Suisse Asset Management's NEXT Investors, our customers benefit from our integrated platforms, local technological expertise, and seasoned financial experts. We are an asset management technologist, and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges. Our vision is to drive agile transformation across financial services through public cloud technologies, SaaS and data science.
You would be a part of an international team of experts from all over the globe, working on the latest technology and at the forefront of automation and innovation.
Why you will love working here:
- Comfortable office in the heart of Belgrade
- Work with technology leaders like Cisco, Microsoft, Google, Amazon Web Services
- Professional certifications paid by the company, without further legal/financial obligations to the employer
- Discretionary performance bonus
- Full-time employment contract
- Private health insurance
- Home office mode twice a week
- Office refreshments, snacks, fruits and Friday happy-hour
Why we need you:
- To manage incident management processes, including Major/P1 Incidents
- For managing complex change management and senior sign-off under minimal supervision of S4
- To have an ability to manage a team as a line manager and balance workloads efficiently and effectively
- To liaise efficiently with E3 for onboarding and handover of new clients
- To be capable of advanced automation scripting
- To work with CRM on client escalations
- To work with CRM on service reviews (UK and US only)
- To help pre-sales with client site exploration and needs assessments (UK & US only)
- To enablement and development of S1 and S2 both in terms of technical advancement and process knowledge
- For continual Service Improvements focused both from a process and automation/technical standpoint
You are/have:
- Subject matter expert in the field (Microsoft Azure and AWS)
- Can confidently speak to a broad number of technologies
- 6+ years of technical and operations experience
- Knowledge in what resources, knowledge, tools and techniques are required to successfully complete a project/resolve service requests and incidents
- At least one of the certificates in cloud technology
- ITIL Foundation
- Mentoring, advising and steering a team of colleagues
- Managing client expectations in a continuously polite and friendly manner
We are looking forward to receiving your resume. Our selection process consists of an interview with the HR manager in Belgrade and professional interviews with our experts. We give our best to make our selection process as quick and as transparent as possible, up to two weeks maximum.
Want to learn more about us?
Check out: https://hentsu.com/ and https://www.portfoliobi.com/
