Cloud Operations Technical Lead

Belgrade

Hentsū is a cloud leading company that redefines the way that hedge fund technology is delivered. We are an asset management technologist and we provide a fully managed cloud platform for hedge funds, with on-demand trading, research and corporate technology, as well as connectivity to market data providers, brokers, and exchanges.

Why you will love working here:

• Comfortable office in Old Belgrade
• Full-time employment contract
• Private health insurance
• Flexible working hours
• Home office mode once up to twice in a week
• Team buildings and relaxing massages in the office
• Professional certifications paid by the company by the company without further legal / financial obligations to the employer
• Quartal bonuses and 13^th salary

Why we need you:

• Provide first class client facing Cloud Support across both US and UK clients.
• Be the escalation point for troubleshooting and resolving complex technical support requests within SLAs, escalation internally or with third parties.
• Monitor trading systems and cloud infrastructure for our hedge fund clients.
• Strive to improve day-to-day operations to reduce support to zero.
• Operate client AWS and Azure environments as well as our own infrastructure.
• Have the mindset and technical skills to develop and implement automation tools and processes to remove manual overhead.
• Provide mentor-ship and training to L1 and L2 Engineers as needed
• Strong desire, passion and proven track record of technical advancement in public cloud technologies
• Participate as an escalation for weekend and public holiday support incidents
• Attend local client sites on an adhoc, as required, basis.

You have:

• Subject matter expert in field
• Can confidently speak to broad number of technologies
• At least one of L3 certs in cloud technology
• ITIL Foundation
• 7+ years of technical and operations experience
• Knowledge in what resources, knowledge, tools and techniques are required to successfully complete a project/resolve service requests and incidents
• Mentoring, advising and steering team of colleagues
• Managing client expectations in a continuously polite and friendly manner

We are looking forward to receiving your resume. Our selection process consists of an interview with HR manager in Belgrade and professional interviews with our experts. We give our best to make our selection process as quick and as transparent as possible, up to two weeks maximum.

Want to learn more about us?

Check out: https://hentsu.com/

Deadline for applications: 01.05.2020.