Client Success Manager

Pathway Port / Iterro Inc

Rad od kuće

29.03.2024.

bruto 1.200,00 USD (mesečna plata)

junior

Client Success Manager

About Pathway:

Pathway (www.pathwayport.com) helps small and mid-sized insurance brokerages attract new customers and build loyalty with existing policyholders by leveraging the power of robust automated insurance communication platform. The software provider offers one of the industry's most affordable Solutions without skimping on the features necessary to achieve customer retention and growth. We are a united team of talented professionals and we are looking for new crew members to strengthen and grow out team.

Client Success Manager

Serbia (Remote)

Full-time

We are a cutting edge B2B SaaS company that helps insurance brokerages and agencies in Canada, the US and the UK improve operational efficiency and growth using automation. If you’ve already proven yourself in Support and want to work in a fast growing SaaS company then this opportunity is for you!

Benefits

Paid Annual Company Retreat
30 days of annual leave
Bonus structure

Skills and Qualifications

Managing a portfolio of clients and driven growth within those accounts
Proven success in managing external partners and providing exceptional client support
1+ years in Technical Support
Fluency in English (C1/C2)

What You Will Be Doing

Providing the front-line relationship with our clients on an ongoing basis
Engaging in solutions-based conversations to identify and recommend the appropriate solutions for the clients
Serving as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of clients
Training and product support
Handling account retention

What You Will Focus On