Change and Problem Manager, Tietoevry Banking

We are looking for a Change and Problem Manager who wants to be part of Tietoevry Banking. Tietoevry Banking is the leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth. With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation.

You will join our Service and Support team which is responsible for delivering top edge services to our customers running our software solutions as SaaS solutions and on-premises solutions. Our teams are in Stockholm, Kalix and Belgrade and cooperates with colleagues in other locations as well.

The role will focus on policies and procedure for Change and Problem management; governance and managing the Change and Problem processes to ensure maximum availability and performance of critical production systems and services.

When joining Tietoevry Banking as a Change and Problem Manager:

• You join a skilled team of Service and Support experts, where you learn new things with your colleagues.
• Responsible for Change and Problem Management processes, ensuring that governance is defined and adhered to.
• Facilitate coordination between Change, and Problem Management and other processes.
• Member of the Change Advisory Board (CAB), responsible for coordinating and managing the outputs of the board.
• Conducts post-implementation follow-up of failed changes to ensure lessons learned and identifying the need for Critical and Major Incident reviews.
• Carry out Risk Analysis and Impact Assessment on changes and ensure test plans are carried out to appropriate standards.
• Oversee the scheduling of all changes to live IT service environment.
• Assign responsibility for change implementation to appropriate resources with IT Services.
• Verify user acceptance tests are completed and all defects addressed.
• Assess all implemented changes against their objectives.
• Enhance, co-ordinate and promote the effective functioning of problem management.
• Coordinate the investigation of problems within the unit.
• Drive a culture of proactively identifying common faults or areas where reliability can be improved.
• Identify Business priorities and ensure investigation and implementation of Problem solutions are prioritised against Business goals and impact.

Who we are looking for:

• You have a relevant university degree in project management, change management, engineering, or related field.
• Experience in leading and managing change initiatives within an organization.
• You have a good understanding of known ISO quality frameworks and their impact on the highly regulated financial sector.
• Strong understanding of ITIL change and problem management, principles, methods and tools.
• ITIL framework certification or equivalent.
• You are a person who easily documents processes and routines and can instruct and train others.
• Ability to work independently, flexibly and under pressure.
• Excellent communication and interpersonal skills, both verbal and written.
• You ae fluent in English, both verbally and in writing. Knowledge of Swedish is a plus

As a person, we believe you are a team player who takes action and demonstrates responsibility to organize your work and solve your tasks. With our agile end-to-end development process, you will continue to both learn from, and coach your colleagues, so communication is important for us. Technology is developing fast, so learning new cutting-edge technologies is something you strive to do.

We offer

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you an opportunity to create the future of a growing, fast-developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Did we get you inspired? 

We look forward to your application!
Interviews will be held continuously, so we encourage you to apply today!

Hope to hear from you soon!

Location: Belgrade, Serbia or Stockholm/Kalix, Sweden

On specific positions we might perform background checks.

Tietoevry declines calls from recruitment companies.

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

Creating purposeful technology to reinvent the world for good