CRM Specialist

Centrade Cheil Adriatic is an integrated advertising agency with a keen focus on digital marketing. We solve challenges via insightful ideas, backed up by data and communicated in a straightforward manner. With over 20 years of experience, Cheil Centrade has a proven track record as a long-standing partner for both international and local companies. As a member of Cheil, we are part of a global marketing network that is on the forward of innovation and business development in the digital world.

Centrade Cheil Adriatic is situated in Belgrade and acts as a regional hub for the Adriatic region, servicing clients in Serbia, Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia, and Albania. We don’t stop there though. We serve our clients globally. We offer meaningful solutions for enterprise clients as well as small and medium businesses. We plan to establish a stable foothold on the digital landscape and enable seamless communication with client, customer, and consumer.

What we offer:

Our values reflect our cooperation with our clients. Respect, honesty, aiming for top quality and being financially savvy. We believe in brands with purpose. We believe in ideas that have a real impact.

Other than the pleasant atmosphere, our offices are designed to encourage conversation and a free flow of ideas. If we understand each other, then our communication is understandable by everyone. This is what we aim for.

By working in regional clusters, we act as a united team across different countries and languages. Centrade Cheil Adriatic combines data-driven marketing, the newest tech, years of regional and global expertise in servicing enterprise clients and a unique spot inside a global marketing network.

Vacant job calls for: 

CRM Specialist 

Roles and Responsibilities:

• Develop and implement CRM Marketing strategies effectively to achieve client objectives within designated timelines, while reporting to the CRM Senior Specialist.
• Create CRM Marketing campaigns -  content and KV creation, localization, copywritting, targeting and segmentation setup, testing, monitoring and publishing.
• Write compelling copy for email subject lines, campaigns, and push notifications.
• Oversee the Samsung Members App and Samsung Loyalty program, ensuring smooth operation and overseeing the implementation of all necessary updates and changes.
• Collaborate with clients on campaigns briefs.
• Cooperation with external CRM and development stakeholders.
• Analyze campaign performance, establish benchmarks, and produce regular performance reports.
• Adapt and implement best practices based on case studies.
• Integrate CRM Marketing with other channels seamlessly.
• Support the Digital team in exploring innovative approaches and assisting in pitches.
• Assist with any additional tasks as required by the agency.
• Supervision of Samsung Members and Loyalty Program.  

To our employees we offer:

• an attractive professional environment.
• hybrid work conditions.
• a dynamic working space.
• lunch in the office.
• competitive terms and conditions.
• fully covered health, pension, and disability insurance fund,
• private health insurance.
• being part of a global advertising network.