Centrade Cheil Adriatic is an integrated advertising agency with a keen focus on digital marketing. We solve challenges via insightful ideas, backed up by data and communicated in a straightforward manner. With over 20 years of experience, Cheil Centrade has a proven track record as a long-standing partner for both international and local companies. As a member of Cheil, we are part of a global marketing network that is on the forward of innovation and business development in the digital world.

Centrade Cheil Adriatic is situated in Belgrade and acts as a regional hub for the Adriatic region, servicing clients in Serbia, Slovenia, Croatia, Bosnia and Herzegovina, Montenegro, Macedonia, and Albania. We don’t stop there though. We serve our clients globally. We offer meaningful solutions for enterprise clients as well as small and medium businesses. We plan to establish a stable foothold on the digital landscape and enable seamless communication with client, customer, and consumer.

What we offer:

Our values reflect our cooperation with our clients. Respect, honesty, aiming for top quality and being financially savvy. We believe in brands with purpose. We believe in ideas that have a real impact.

Other than the pleasant atmosphere, our offices are designed to encourage conversation and a free flow of ideas. If we understand each other, then our communication is understandable by everyone. This is what we aim for.

By working in regional clusters, we act as a united team across different countries and languages. Centrade Cheil Adriatic combines data-driven marketing, the newest tech, years of regional and global expertise in servicing enterprise clients and a unique spot inside a global marketing network.

Vacant job calls for:

CRM Senior Specialist

Roles and Responsibilities:

Management and leading the work and activities of the team on the group of CRM projects: CRM, Samsung Members app and Loyalty Microsite, while reporting to the Account director.
Project management, assignment, prioritization, resource allocation and service quality maintenance.
Ensuring the development of Holistic CRM strategies for clients.
Implementing the CRM strategy in the best possible way, as well as leading the project to efficient and timely accomplishment of the goals set with the client.
In cooperation with the client, works on CRM campaign plan.
Campaign content creation, localization, copywritting, targeting and segmentation setup, testing, monitoring and publishing.
Analysing campaign results, developing benchmarks, creating and sharing regular performance reports.
Budget management, monitoring of financial procedures, cost estimates and invoicing.
Cooperation with external CRM and development stakeholders.
Participation in the selection of new team members, hiring process, evaluation and development of team members.
Creation of proposals for CRM project improvements.
CRM integration with other channels.
Adjustment and implementation of network cases.
Proactive strategic thinking about expanding the business.
Support for the Digital team in innovations and pitches.
Aiding with any additional duties required by the agency.
Involvement in activities related to acquiring and working on new business opportunities.

To our employees we offer:

an attractive professional environment.
hybrid work conditions.
a dynamic working space.
lunch in the office.
competitive terms and conditions.
fully covered health, pension, and disability insurance fund,
private health insurance.
being part of a global advertising network.