Business Analyst

Belgrade

ICL Services is one of the biggest and oldest Russian IT companies and in top 100 world IT outsourcing companies. Today, the company works with more than 80 major clients from 30 countries, and has recently expanded its operations into the Serbian market. We are dynamic, determined, and provide a broad scope of services to some of the largest and most diverse companies in the world. For this, we are also well-respected and constantly strive to maintain our standards of professional excellence and ethical conduct.

What we offer:

• A full-time employment contract
• An opportunity to work on challenging projects with some of the world's largest companies
• Flexible working hours, home office possibility once up to twice in the week
• Compensation package (quarterly bonuses for outstanding performance, private health insurance, team-buildings, professional education and certification, bonuses for outstanding performance)
• Opportunities for advancement within the company:
• 50% of employees’ got salary raise
• 30% of employees’ had a career growth
• Opportunity to participate in various corporative programes (MVP - mentoring program)
• Opportunity to be a part of socially responsible business (various activities to support our employees and community generally)
• Modern and comfortable office in New Belgrade
• A highly professional, but very friendly team you will enjoy being a part of
• Overtime working hours are recorded and compensated
• Human corporative culture:
• 80-85% of our employees appreciate human corporate culture in ICL Services

Responsibilities:

• SPOC ITSM: General questions regarding Ticketing system, coordination with GPMO, management and coordination of changes and escalations within OSM-Q
• User Access Administration
• Produce reports as defined for the MVS service and maintain the respective database (mostly off-shored to FJ in Pune, India; supervising the person in Pune)
• Processing ad-hoc report requests
• User access to Fujitsu ticket handling system (GC3)
• User access to internal UBS SharePoint, P: drive folders and external DocPortal
• Reporting on contractual measurements and KPIs
• Building reports, analysis and pursuing for the most efficient way (automation) of providing the data
• Providing ad-hoc reports and analysis based on customer requirements and needs
• Manage and cooperate with calculation resource operating out of Poland GDC

Requirements:

• From one up to three years of experience in IT
• Knowledge of IT service management methodology (ISO, ITIL, COBIT, MOF, etc.);
• Analytical skills;
• Advanced knowledge of MS Office
• Leadership skills (attentiveness, diligence, initiative, self-organization and self-control)
• Advanced knowledge of English Language

We are looking forward to receiving your resume. Our selection process consists of an introductory interview with the team in Belgrade, and a technical interview with our IT experts in Kazan. We endeavor to make our selection process as quick and as transparent as possible – don't hesitate to ask if you have any questions. Please, bear in mind that only shortlisted candidates will be contacted for an interview.

Please, apply with your CV in English.

Deadline for applications: 16.06.2019.