Position:
Application Support Analyst
Location: Prague, Czech Republic
Damas Engineering Consulting (www.damasengineering.com) is an Italian Engineering Consulting Company involved with enthusiasm in Automotive, Railway, Aerospace, Electronic, Automation and Banking industries with branches in Czech Republic, Italy, Serbia and Ukraine.
Founded in the beautiful city of Prague (Czech Republic), Damas Engineering Consulting supports the world’s industry leaders to engineer their products into reality, boost their performance and accelerate innovation providing highly qualified engineers thanks to our HR-matrix organization: fast reaction and deeply understanding of customers key-needs was the main engine of our fast growth.
For our company “Damas Engineering Consulting s.r.o”, we are looking for Application Support Analyst.
The Application Support Analyst will support our local team providing the TSP services and help building the trust and application competence of the SSC team in the region.
Job description:
- Technical support and maintenance of the TSP applications in TEST – configuration, installation and testing of the new versions
- Application L1 support of the TSP applications in PRE-PROD and PROD using service management tools (JIRA, ServiceNow)
- Help resolve software and technical questions for the customer efficiently and effectively
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs like response and resolution times by partnering within L2 and L3 Support teams
- Extensively research and document customer technical issues
- Collaborate with SSC team members to properly manage customer inquiries and escalate when appropriate
- Partner with Technical Support team members on various strategic projects when needed
- Run monitoring reports for usage, performance, and/or availability
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team
Your profile:
- At least 1 year of experience in application or system support position
- Awareness of IT development standards, methods and tools
- Knowledge of application solutions and communication protocols
- Knowledge of web and application servers (Apache, Tomcat, WebSphere)
- Knowledge of Linux at least on power user level (basic administration)
- General understanding of Java based applications (basic troubleshooting)
- Knowledge of bash scripting, Python is an advantage
- Tibco BW & Liferay experience will be considered as an advantage
- Ability to communicate in English language (written & spoken)
- Analytical and logical thinking, good organizational skills
- Very good communication skills
- Experience in international environment is a plus
What we offer:
- Czech Blue Card (EU Work and Residence permit) + relocation package
- Competitive salary
- Good working environment in fast growing tech company
- Education courses (e.g. ISTQB, programming courses and etc.)
Deadline for applications: 01.05.2020.
