Advanced Technical Support Representative

GoDaddy

Beograd
Intermediate
04.10.2021.

Join our team…

This position will be supporting our team at GoDaddy, where we support Web Professionals grow and manage their businesses using ManageWP and GoDaddy Pro platforms. We’re looking for a friendly, talented Technical Support Specialist to join our team and help support 1+ million WordPress websites, and be there for people behind them when they need us the most. You’ll be the first point of contact for hundreds of thousands of web professionals, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.

Location…

Your safety is our number one priority! Our office is in Belgrade but, for now, we have shifted to working from home.

What you'll get to do…

  • Assist customers by troubleshooting technical problems and escalating to the engineering team as needed
  • Answer pre-sales questions and other feedback from customers
  • Document and optimize our support process to improve customer satisfaction
  • Write technical documentation and other content so customers can help themselves
  • Help our product, engineering, and marketing teams identify areas where we can improve the customer experience
  • Maintain financial accounts and billing processes by processing customer adjustments
  • Monitor social media and forums where customers may have questions or issues with our products and get them the help they need
  • We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with product & engineering teams to tackle more technical or in-depth questions that go beyond your knowledge

Your experience should include…

  • Experience with WordPress
  • Experience writing and maintaining documentation
  • Native-level fluency in English
  • Outstanding written communication and interpersonal skills
  • Boundless curiosity for our products and our customers
  • A solid understanding of HTML / CSS

You might also have…

  • A basic knowledge of PHP, JavaScript, or another programming language
  • Experience supporting SaaS products
  • Experience supporting downloadable software (especially in the Linux / Apache / MySQL / PHP stack)
  • Experience with WooCommerce (or other eCommerce platforms)

We’ve got your back…

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information or any other basis prohibited by applicable country or local laws.

Deadline for applications: 04.10.2021.

Apply here

Upoznaj kompaniju GoDaddy

  • GoDaddy helps the world easily start, confidently grow, and successfully run an online presence. GoDaddy was born to give people an easy, affordable way to get their ideas online. Today, we have millions of customers around the world, but our goal hasn't changed. We’re here to help people easily start, confidently grow and successfully run their own ventures - online and off!

    GoDaddy Vision Statement

    Our vision is to radically shift the global economy toward life-fulfilling independent ventures.

    GoDaddy Values

    - Extraordinary Customer Focus
    - Own Outcomes
    - Join Forces
    - Work Fearlessly
    - Live Passionately
     

    Our technical teams join forces to build and manage simple, beautiful tech that empowers entrepreneurs to thrive and grow.

    While we develop across a broad spectrum of tech stacks and languages, we're driven by teamwork and empathy. Our engineers take the time to understand a problem, form a hypothesis and solve it together — with our customers’ needs foremost in their minds. When they succeed, we succeed.

    As a GoDaddy engineer, you’ll build apps, products and tools that empower everyday entrepreneurs. Websites + Marketing, for example, lets folks create a brilliant website to power their business while getting found by customers online, scheduling appointments and managing inventory.


    Pogledaj profil kompanije
  • Prosečna ocena
    4.0
    na osnovu 4 recenzije
    Mogućnost napredovanja
    4.3
    Beneficije
    3.8
    Balans između karijere i privatnog života
    4.0
    Utisak o radu u kompaniji na poziciji Software developer |||
    Najnoviji utisak

    Pozitivna iskustva o kompaniji:

    Moje generalni utisak je pozitivan, ali ću se truditi da opišem opšte stanje. Tehnologije: Koriste se različite tehnologije u zavisnosti od projekta na kome se radi. Kada se započinje novi projekat može da se bira koja će se tehnologije koristiti. Tim koji radi na projektu u dogovoru sa menadzerom bira tehnologiju. Koristi se i dosta različitih alata. Infrastruktura je na AWS. Neki od jezika: Python, PHP, Golang, React. Projekti: Projekti na kojima se radi deo su GoDaddy servisa. Radi se na projektima koji služe direktno GoDaddy korisnicima kao i na alatima koji služe GoDaddy zaposlenima. Benefiti: Privatno zdravsteno osiguranje, akcije kompanije, rad od kuće, fleksibilno radno vreme, godišnji bonus koji je nešto veći od jedne mesečne plate. Mislim da su plate iznad proseka. Timovi i mendadzment: Postoje seniori od kojih se može dosta naučiti. Moj generalni utisak je da se od tebe očekuje da se možeš snaći u bilo kojoj tehnologiji ili alatu uključujući AWS. Što nekome može da stvori pritisak, a neko to iskoristi kao priliku da napreduje. Odnos zaposlenih: Beogradska kancearija ne forsira ponašanje mi smo jedna velika porodica. Ne postoji team building ili bilo kakva okupljanja. Toga nije bilo niti pre korone niti za vreme.

    Zamerke kompaniji:

  • Pozicija
    Prosečna neto zarada
    Min Max

    Software Developer
    3 plate
    1367 EUR / mesečno
    1250 1450

    Software Engineer
    2 plate
    1650 EUR / mesečno
    1650 1650

    • GoDaddy
    • GoDaddy
    • GoDaddy
    • GoDaddy
    • GoDaddy
  • Private medical insurance Meal Voucher/ Free Breakfast & Lunch in the office Employee Assistance Program (EAP) Parking Space
  • Tech stack

    RESTful APIs Backend - Python Flask / Django PHP Slim / Symphony Java Go Lua Frontend – HTML CSS JavaScript ReactJS Docker Git Jira AWS – CloudFormation Sceptre Beanstalk ECS EKS EC2 RDS S3 SQS ElasticSearch Kibana
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