Administrator Desktop Services

Responsibilities:

• Handle end-user hardware and software support requests for clients in Serbia and other European countries
• Provide Level II support for internal customer problem ticket resolution and local IT infrastructure troubleshooting
• Perform hardware integration and software installations on industry standard PC clients to including Windows 7/10 operating system, desktop applications and peripheral devices
• Remote user support for sales offices and mobile users
• Responsible for tracking and maintaining site documentation, configurations, and maintenance
• Maintenance of PC deployment documentation and tracking inventory
• Work with the central IT-SOS team based near Düsseldorf to support infrastructure hardware in branch offices.

Qualifications:

• Minimum high school certificate, electro technical or IT orientation
• Knowledge of English language, C1 level
• Demonstrated skills with solving hardware or software issues
• Advance knowledge of MS Office systems, 
• Windows 7/10 and  Server 2008/2012/2016
• Experience in u Active Directory, DHCP & DNS, SCOM, Storage Systems, LANs, SANs, TCP/IP Networking Principles,  Backup and Virtualization Techologies 
• Self-initiative and ability to work in a team
• Willingness to learn and communication skills