Ufone
Iskustva
Telecommunications Retail & Account Specialist
Pozitivno
The company provided valuable professional experience in the telecommunications and digital services sector. I appreciated the opportunity to work in a structured and fast-paced environment where customer service, operational accuracy, and responsibility were important. The role gave me practical experience with customer onboarding, KYC processes, account management, digital services, and day-to-day operational activities. I also gained experience working with high volumes of customer requests and transactions, which helped strengthen my attention to detail, problem-solving abilities, communication skills, and ability to work under pressure. The team environment provided opportunities to collaborate with colleagues and learn from practical situations. Overall, the company offered useful exposure to telecommunications operations and digital financial services and helped me develop skills that are relevant to technology, compliance, operations, and digital transformation.
Zamerke
The workload could sometimes be demanding, especially during periods of high customer volume and increased operational activity. Some processes could be streamlined to reduce unnecessary administrative work and improve efficiency. Communication between different levels of management and operational teams could also be clearer and more consistent, particularly when procedures or targets change. I believe employees would benefit from more transparent information about career development, promotion criteria, training opportunities, and internal vacancies. In some situations, operational issues could be resolved more quickly through better coordination between departments and stronger technical support. Work-life balance could also be improved during particularly busy periods by ensuring adequate staffing and workload distribution. Overall, these are areas where the company could improve its employee experience and operational efficiency while maintaining the strengths of its existing structure.
