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Gorgias

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Gorgias

Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience.

Contact

Pariska 14, door 7, 5th Floor, Belgrade, Serbia

About us

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 

We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants.

Our Vision

We believe that the next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Our Mission

Our mission is to empower all merchants to deliver an exceptional customer experience. By empowering, we mean that we research the customers' needs, so we can educate the merchants on the best ways to address them, and build the right tools to help them meet these needs.‍We are focused on all merchants, both on the internet and in the physical world, in every geography. For now, we're starting with ecommerce merchants on Shopify, making between $100k to $200m in Gross Merchandize Value.We believe that to make this mission happen, we're building a team that shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact.

We take great pride with our company culture and we all share same values:

○  Always put our customer first

○  Automate your work

○  Honesty

○  Ownership

○  Decide fast using data

○  Strive for excellence
 
Why join us?

○  We're among the fastest-growing startups in the eCommerce ecosystem

○  We've built an extremely efficient go-to-market engine

○  Work with a talented team you'll learn a lot from

○  Join a company where automation, good & clean data are core beliefs shared by all.

Who are we at work?

We have a strong preference for people who have worked with high-traffic web applications for the past 3+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot!

Additionally, our apps have over 10k daily active users with sessions longer than 6h+/day and serve tens of millions end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Our apps have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta and figure out why the 10Tb+ DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier.

If this is the type of environment you're looking for, then you should consider applying.

 

     SELECTION PROCESS

○     Recruiter Screen: We'll get to know each other through a video call.

○     Challenge: Show us what you've got! Take on a hands-on challenge relevant to the role.

○     Manager Interview: Get to know your future direct report and understand your team's day-to-day.

○     Founder Call: Meet the founders, understand the culture and vision.

○     Offer: Data driven compensation at the 90th percentile of the market


 

 

Tech stack

Benefits

4-week vacation

Paid sick leave

Paid parental leave

Latest MacBook Pro

Personal credit card to buy lunches (Brex card)

Private health insurance

Get up to $2000 of learning material

Get up to $700 to set up your workstation at home

Yearly company retreats and team retreats

Our people

Vincent Gilles

Vincent Gilles

SRE Engineer

What I like about Gorgias as an engineer is that it allows me to grow along with the company. Being a site reliability engineer, it is particularly interesting to tackle different challenges as the scale changes. As there is so much to do, we have a lo...

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Walter Galante

Walter Galante

Engineering Manager

Working at Gorgias is an opportunity to give my best, and learn from the best, every day. With a diverse team of more than 100 people all over the world, with an engineering organization made from some of the most skilled people I ever had the chance t...

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Roman Fayzullin

Roman Fayzullin

Software Engineer

I enjoy working here at gorgias because we always work on interesting technical challenges. Every single day there are a lot of opportunities to learn new skills and improve existing ones. I like that we put customers interests before ours, so we don&#...

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Ionut Zamfir

Ionut Zamfir

Phyton Software Engineer

One of the main reasons that I like working at Gorgias is the transparency regarding everything that is happening in the company, starting with top management down to the employees. Another reason is the fact that it is not only a customer first compan...

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Jobs (0)

Beograd

24.06.2022.

Istekao

Reviews

Podeli svoje iskustvo

Anonimno podeli svoje iskustvo o radu ili sa intervjua i pomozi drugim kandidatima koji se interesuju za kompaniju.

Iskustvo · 22.11.2021
5
Preporučuje

Support Team Lead

Marijana C.

Trenutno zaposlen/a na neodređeno 1-2 godine
Pozitivno

Pocela sam da radim u Gorgias-u kao Support Application Specialist (Level 1) u oktobru 2020. Vec tokom procesa selekcije bila sam prijatno iznenadjena pristupu koji Gorgias ima - 4 kruga intervjua, od kojih su poslednje dva sa CEO-om ili CTO-om kompanije. Svi su jako prijatni, pristupacni i opusteni - privukli su me uslovi...

6
Intervju · 18.01.2021.
Pozitivno iskustvo

Software Support Agent

Prihvatio/la ponudu

Trajalo je 3 nedelje

Kako je izgledao proces

Ceo proces je trajao kratko, ukupno par nedelja sa 4 kruga razgovora. Prvi krug je bio sa menadzerkom u Srbiji, koja je bila profesionalna i prijatna. Drugi krug je bio sa menadzerkom u Americi, koja je takodje bila prijatna i pozitivna, i poslednja 2 kruga su bila sa vlasnicima firme, koji su takodje bili prijatni i opusteni....

7
Intervju · 21.07.2020.
Negativno iskustvo

Software Support Specialist

Bez ponude za posao

Intervju srednje težine

Trajalo je 8 nedelja

Kako je izgledao proces

Testiranje u trajanju od sat vremena i dva kruga razgovora. Prvi intervju održan je sa menadžerkom tima u Srbiji a koja je jako neprijatna i neljubazna, dok je finalni sa Customer Success menadžerkom koja je sušta suprotnost. Sam proces selekcije je trajao jako dugo i odgovor smo dobijali nakon tri nedelje. Nakon finalnog...

18

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