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Gorgias

Gorgias
Gorgias is on a mission to empower ecommerce businesses to deliver a top-notch customer experience.
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About us
Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.
Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning.
We've been around since 2015, and we're serving over 6000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.
Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants.
Our Vision
We believe that the next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Our Mission
Our mission is to empower all merchants to deliver an exceptional customer experience. By empowering, we mean that we research the customers' needs, so we can educate the merchants on the best ways to address them, and build the right tools to help them meet these needs.We are focused on all merchants, both on the internet and in the physical world, in every geography. For now, we're starting with ecommerce merchants on Shopify, making between $100k to $200m in Gross Merchandize Value.We believe that to make this mission happen, we're building a team that shares our five core values: be 100% honest, be customer first, strive for excellence, take extreme ownership, maximize your impact.
We take great pride with our company culture and we all share same values:
○ Always put our customer first
○ Automate your work
○ Honesty
○ Ownership
○ Decide fast using data
○ Strive for excellence
Why join us?
○ We're among the fastest-growing startups in the eCommerce ecosystem
○ We've built an extremely efficient go-to-market engine
○ Work with a talented team you'll learn a lot from
○ Join a company where automation, good & clean data are core beliefs shared by all.
Who are we at work?
We have a strong preference for people who have worked with high-traffic web applications for the past 3+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot!
Additionally, our apps have over 10k daily active users with sessions longer than 6h+/day and serve tens of millions end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Our apps have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta and figure out why the 10Tb+ DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier.
If this is the type of environment you're looking for, then you should consider applying.
● SELECTION PROCESS
○ Recruiter Screen: We'll get to know each other through a video call.
○ Challenge: Show us what you've got! Take on a hands-on challenge relevant to the role.
○ Manager Interview: Get to know your future direct report and understand your team's day-to-day.
○ Founder Call: Meet the founders, understand the culture and vision.
○ Offer: Data driven compensation at the 90th percentile of the market
Tech stack
Benefits
4-week vacation
Paid sick leave
Paid parental leave
Latest MacBook Pro
Personal credit card to buy lunches (Brex card)
Private health insurance
Get up to $2000 of learning material
Includes books, courses, training sessions that are easily identified and linked with your job scope and access to professional coaches within Gorgias.
Get up to $700 to set up your workstation at home
Working from home should feel breezy.
Yearly company retreats and team retreats
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Our people

Vincent Gilles
SRE Engineer
What I like about Gorgias as an engineer is that it allows me to grow along with the company. Being a site reliability engineer, it is particularly interesting to tackle different challenges as the scale changes. As there is so much to do, we have a lo...
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Walter Galante
Engineering Manager
Working at Gorgias is an opportunity to give my best, and learn from the best, every day. With a diverse team of more than 100 people all over the world, with an engineering organization made from some of the most skilled people I ever had the chance t...
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Roman Fayzullin
Software Engineer
I enjoy working here at gorgias because we always work on interesting technical challenges. Every single day there are a lot of opportunities to learn new skills and improve existing ones. I like that we put customers interests before ours, so we don...
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Ionut Zamfir
Phyton Software Engineer
One of the main reasons that I like working at Gorgias is the transparency regarding everything that is happening in the company, starting with top management down to the employees. Another reason is the fact that it is not only a customer first compan...
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Philippe Diep
Senior Software Engineer
From the browser level to the infrastructure level, there are so many opportunities to learn new skills every single day at Gorgias. Also, people here are smart, talented and fun to work with.

Zoran
Account Executive
What does it mean to be a hero? Well, probably a lot of stuff and I might not know the answer to that but I know that the next best thing is being a Gorgian! Working in Gorgias means that you always have a team that is as ready to help you out if you...
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Reviews
Podeli svoje iskustvo
Anonimno podeli svoje iskustvo o radu ili sa intervjua i pomozi drugim kandidatima koji se interesuju za kompaniju.
Support Team Lead
Marijana C.
Pocela sam da radim u Gorgias-u kao Support Application Specialist (Level 1) u oktobru 2020. Vec tokom procesa selekcije bila sam prijatno iznenadjena pristupu koji Gorgias ima - 4 kruga intervjua, od kojih su poslednje dva sa CEO-om ili CTO-om kompanije. Svi su jako prijatni, pristupacni i opusteni - privukli su me uslovi...
Pocela sam da radim u Gorgias-u kao Support Application Specialist (Level 1) u oktobru 2020. Vec tokom procesa selekcije bila sam prijatno iznenadjena pristupu koji Gorgias ima - 4 kruga intervjua, od kojih su poslednje dva sa CEO-om ili CTO-om kompanije. Svi su jako prijatni, pristupacni i opusteni - privukli su me uslovi rada koje firma nudi, ali ono sto mi je pomoglo da presudim i prihvatim ponudu bili su ljudi koji su me intervjuisali. Pomislila sam da ako su ljudi iz menadzmenta tako kvalitetni i divni, moraju i kolege biti takve, i nisam pogresila! Benefiti koje firma pruza su jako dobri i usudila bih se reci medju najboljim u Srbiji za ovaj vid posla (customer support). Firma obezbedjuje sav neophodan materijal za posao od prvog dana, tu je divna kancelarija sa pogledom na Kalemegdan, novcani fond za learning materijal, godisnji retreat za celu kompaniju (ove godine je bio u Parizu), velike sanse za napredovanje i divna atmosfera u timu. U Gorgias-u radnici nisu samo broj - svaka individua ima svoje pravo glasa, moze da podeli feedback i da bude sigurna da je taj feedback uzet u obzir. Sve je jako transparentno - plate, donosenje odluka, planovi firme za buducnost, itd. Svakome ko je vredan, ambiciozan, spreman da uci i zeli da napreduje, iskreno bih preporucila Gorgias!
Developer
Bez ponude za posao
Intervju veoma lak
Nema fidbeka.
Software Support Agent
Prihvatio/la ponudu
Trajalo je 3 nedelje
Ceo proces je trajao kratko, ukupno par nedelja sa 4 kruga razgovora. Prvi krug je bio sa menadzerkom u Srbiji, koja je bila profesionalna i prijatna. Drugi krug je bio sa menadzerkom u Americi, koja je takodje bila prijatna i pozitivna, i poslednja 2 kruga su bila sa vlasnicima firme, koji su takodje bili prijatni i opusteni....
Ceo proces je trajao kratko, ukupno par nedelja sa 4 kruga razgovora. Prvi krug je bio sa menadzerkom u Srbiji, koja je bila profesionalna i prijatna. Drugi krug je bio sa menadzerkom u Americi, koja je takodje bila prijatna i pozitivna, i poslednja 2 kruga su bila sa vlasnicima firme, koji su takodje bili prijatni i opusteni. Pitanja nisu bila teska ali ni genericka koja se cuju na svakom intervjuu. Ponuda je usledila odmah nakon toga, posle svega dan-dva.
Software Support Specialist
Bez ponude za posao
Intervju srednje težine
Trajalo je 8 nedelja
Testiranje u trajanju od sat vremena i dva kruga razgovora. Prvi intervju održan je sa menadžerkom tima u Srbiji a koja je jako neprijatna i neljubazna, dok je finalni sa Customer Success menadžerkom koja je sušta suprotnost. Sam proces selekcije je trajao jako dugo i odgovor smo dobijali nakon tri nedelje. Nakon finalnog...
Testiranje u trajanju od sat vremena i dva kruga razgovora. Prvi intervju održan je sa menadžerkom tima u Srbiji a koja je jako neprijatna i neljubazna, dok je finalni sa Customer Success menadžerkom koja je sušta suprotnost. Sam proces selekcije je trajao jako dugo i odgovor smo dobijali nakon tri nedelje. Nakon finalnog intervjua rečeno je da ćemo znati rezultate u roku od 2-3 radna dana a mejl je stigao nakon nedelju dana od menadžerke tima u Srbiji koja nije mogla ni da napiše ime kandidata i zahvali za utrošeno vreme i trud, već je poslala generički mejl. Oglas je nakon toga ponovno objavljen (treći put za par meseci).
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