Together we’re building a company that will endure and products people will love for generations to come.
We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.
Whether it’s conducting a retrospective, participating in our bi-annual Hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.
Solve for what’s next—at PagerDuty.
PagerDuty continues to grow!
“The world is always on. Let’s keep it that way.” At PagerDuty, we live and breathe that mission statement. Some of the largest companies in the world rely on us to support them on those worst days. In order to do that, we’ve built a scalable, secure, cloud-native, modern infrastructure to support both our customers and our internal feature development teams.
Our Infrastructure group consists of teams focused on automation & deployment tooling, observability, cloud delivery, site reliability and data stores. They own the foundation on which our application teams build world-class software. They are responsible for evolving our technology infrastructure and tooling to ensure that we stay ahead of the curve, continue to delight our customers and scale to handle the needs of a rapidly growing customer base.
We're looking for a Senior Director of Engineering to lead this talented group of engineers. You’ll own the vision for our future infrastructure, building out the team to achieve that vision, and empowering them to execute on it. We value collaboration heavily; you’ll work closely with other group leaders in Engineering to execute on large-scale projects, and to help set the standards & processes that drive all of Engineering. You’ll also work cross-functionally with Product Management, Legal, and even our customers to support other parts of the business on important company initiatives. We build a product for Engineers - our input is both valued and needed in departments outside of Engineering!
This position will report directly to the VP of Engineering for PagerDuty.
About You: Skills and Attributes
- A passion for building collaborative, inclusive engineering teams
- Comfortable making the tough decisions when needed, and stepping back when needed
- Excellent communication skills - verbal and written, with bonus points for having excellent public speaking abilities
- Able to both collaborate with and negotiate with peers inside and outside of Engineering
- Track record of coaching and mentoring Engineering leaders on both technical and management tracks
- You know how to participate in the technical details while still empowering your team to make decisions
- Strong business acumen, and comfortable interacting with customers directly when needed
Minimum Requirements:
- Significant experience as a hands-on technical contributor earlier in your career
- Deep understanding of modern software development practices including: high availability, CI/CD pipelines, public cloud(AWS, in particular) infrastructure, microservices, containerization, etc.
- High-level leadership roles managing multiple Engineering teams
- Experience managing multiple layers of managers
Preferred Qualifications:
- Prior experience running Infrastructure teams
- Have managed (or worked with, at a minimum) teams in multiple geographies
- Experience working in a DevOps environment where engineers go on-call
- Experience with large-scale Enterprise SaaS products
How We Work
PagerDuty Engineering teams are set up to be mini innovation pods. We practice what we preach, and believe that every engineer can build great products to delight our thousands of customers.
Teams are set up to be able to achieve success autonomously while remaining accountable for results. Every team has full vertical ownership of their own services and are able to release as frequently as they want to. We practice the mantra of ‘Code It. Ship It. Own It.’ and believe that teams are most successful when they are able to own every decision in order to run their software. Every team gets to be a part of our growth by building highly resilient and durable software that scales from our startup customers to Fortune 100 companies.
We deploy over 1000 times a month and every engineer is able to ship high quality software to production on their own. Teams own their own tests and yes, we use PagerDuty to manage incidents. Teams own their own way of working and can use the agile practices of their choice to work collaboratively via incremental delivery.
We support engineers to explore ideas via bi-annual Hack weeks, actively attack our own infrastructure weekly to learn and get better, host an annual internal technical conference called PagerCon, ask our engineers to represent PagerDuty at industry events, and contribute to the open source community.
Each team has a dedicated Engineering Manager, Product Owner, and agile coach to help support our people and teams to be successful. We believe that Management is a separate skill set and have different career paths for our engineers and managers including a full ‘stay technical’ career track.
PagerDuty offers:
- Competitive salaries and company equity
- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
- 401K with 1% match
- Pre-tax commuter benefits, FSA, cell phone allowance and more!
- Generous parental leave
- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
- Paid employee Volunteer Time - 20 hours per year
- Bi-annual company wide hack weeks
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Deadline for applications: 05.02.2021.